Frequently Asked Questions
Everything you need to know about your Gorilla Playsets order.
What is your standard shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
How do I process a return or exchange?
We offer a 30-day return policy for all unworn items in their original packaging. Simply contact our support team to receive a prepaid return label and instructions.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
How can I track my order status?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I ensure I choose the right size?
Please refer to our comprehensive size guide located on each product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit.