Returns & Exchanges
At Gorilla Playsets, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unworn and unwashed apparel. If your items don't fit your lifestyle, we make the exchange and return process fast and effortless.
Return Process
- 1.Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
- 2.Print Your Label
Follow the prompts to download and print a prepaid shipping label, or choose a QR code option for a paperless drop-off.
- 3.Pack Your Items
Securely place your items in their original packaging with all tags attached to ensure they arrive safely at our warehouse.
- 4.Drop Off and Refund
Drop your package at any authorized carrier location; once we receive and inspect your items, your refund will be processed within 5-7 business days.