Returns & Exchanges

At Gorilla Playsets, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unworn and unwashed apparel. If your items don't fit your lifestyle, we make the exchange and return process fast and effortless.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Follow the prompts to download and print a prepaid shipping label, or choose a QR code option for a paperless drop-off.

• 3.
  Pack Your Items

  Securely place your items in their original packaging with all tags attached to ensure they arrive safely at our warehouse.

• 4.
  Drop Off and Refund

  Drop your package at any authorized carrier location; once we receive and inspect your items, your refund will be processed within 5-7 business days.